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Clicking on address results in "Unsupported link" using Google Maps

Joe Salazar Oct 28, 2015 11:55AM PDT

Was working as recently as a week ago.
Whenever I tap the address on my phone Google Maps starts up but gives the following error:

"Unsupported link
Google Maps can't open this link"

If I select chrome address and that maps opens fine but I need to be able to navigate quickly to the addresses selected.

Thank you.
Joe.

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Support Oct 28, 2015 05:50PM PDT BatchGeo LLC Agent

Hi Joe,

We did make some changes and fixes, so please try again and let me know. If you continue to have issues, please email me your map link and address where you experience this.

Thanks,
Tracy

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Omari Oct 29, 2015 09:47PM PDT
I use batchgeo on a daily basis through the mobile app. I was very convenient, just double click on the point on the map and "Boom" it launches my google map app and on to my appointment. Now I'm getting "Google map can't open this link". It will pull up google maps on my chrome browser, but i need to use my GPS while I'm driving not turn by turn directions. I just signed up for a free trial with "Badger" because I can't go without this Option. Please fix this.... I have used batchgeo almost everyday for three yrs I need this to work plz.


Thanks
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Phillip Oct 30, 2015 11:49AM PDT BatchGeo LLC Agent

Hi Joe -
Can you send us some details such as what type of phone you are using and if the link is opening in native google maps app or in safari browser version.

Thanks!

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Rebeca Oct 30, 2015 11:18PM PDT
I'm having the same issues stated before. I looooved the fact that I could easily jump from Batchgeo to maps and directions.

I have an Android HTC One. It is supposed to open in my google maps app.

Here is a link of the last map i created and it is still not working.

Please help us!

Thanks!
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Support Oct 31, 2015 11:25AM PDT BatchGeo LLC Agent

Hi Rebecca,

The link did not come through. Can you email it to support@batchgeo.com?

Thanks,
Tracy

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Rebeca Nov 01, 2015 12:36PM PST
https://batchgeo.com/map/d419ff10a4a34385bb0e93ff8710441a
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Phillip Nov 02, 2015 10:07AM PST BatchGeo LLC Agent

We made some changes that we are hoping will fix this. Make sure when the link opens you chose to open the link in the Google Maps app if given the choice.

Let us know if its working or not. Thanks!

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Rebeca Nov 03, 2015 08:38AM PST
YES!!!!!!!!

you did it!

Thank you soooo much. You just made my day! and my work so much easier!

:))
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Support Nov 03, 2015 08:48AM PST BatchGeo LLC Agent

Great!

Thanks for letting us know.

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Joe May 26, 2016 08:46AM PDT
I am having the same issue. I am trying to share a link from my mobile phone to another person on thier pbone, however it says it's unsupported. I sent it to my other phone which opens up just fine.
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Support May 26, 2016 03:48PM PDT BatchGeo LLC Agent

If you send people just the map link then they should be able to open in any browser.

When you get the response unsupported, what type of device is being used and what browser.

Thanks,
Tracy

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Colin Aug 11, 2016 06:09PM PDT
I am having the same problem. When I get the following link in a TXT on my Samsung (Galaxy s5) it won't open in Google Maps. If I manually paste into Chrome, then works fine, but if opens in Google Maps directly, then get
"Unsupport Link
Google Maps can't open this link"
I know not using Batchgeo (or don't think we are) but wonder if you have any thoughts?
thanks
Colin

http://google.com/maps?q=-45.88742%2B170.30735
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Support Aug 15, 2016 07:57PM PDT BatchGeo LLC Agent

Hi Joe,

Please email me the BatchGeo link (URL) for your map. It will start out like this: https://batchgeo.com/map/…………..

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