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Map no longer opens in web browser, just a link to Goole Earth

John Wilde Mar 09, 2016 02:57AM PST

I have been using BatchGeo for more than 2 years and simply click on the link in the email which opens my map in Internet Explorer. I have just tried to open my map today and the map doesn't load up, all I get is a link 'Download Focus and Visited Dec Centres 2016 Google Earth (KML)'. This link downloads a file which will not open. Has something changed?

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John Wilde Mar 09, 2016 06:39AM PST
Link to my map here https://www.batchgeo.com/map/826bd782cfff0beffc7339b41ded8e0d
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Support Mar 09, 2016 02:09PM PST BatchGeo LLC Agent

Hi John,

It looks like all the data has been removed from your map. Does anyone else have access to your edit page?

You will need to edit your existing map or remake a brand new map.

To get your edit map link, enter your email address here: http://support.batchgeo.com/customer/portal/articles/1448934-lost-edit-link-for-maps

Please let me know if you have further questions.

Thank you,
Tracy

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John Wilde Mar 09, 2016 03:38PM PST
Thanks, when I went back into the edit page all the map data was missing! Not sure how that happened but I simply created another map using the same data and it worked perfectly. Simple.
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Support Mar 09, 2016 06:01PM PST BatchGeo LLC Agent

Okay, great. Thanks for the update!

Tracy

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phil Jul 19, 2016 05:35AM PDT
when i open the batchgeo map from the link it shows it to me in google earth and not in google maps. can you help pleasae
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Support Jul 19, 2016 11:45AM PDT BatchGeo LLC Agent

Hi Phil,

Can you email me a screenshot? Can you paste the URL in your mobile browser and open?

You can email me your map link to support@batchgeo.com.

Thanks,
Tracy

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Donna Rousey Jun 25, 2018 04:39PM PDT
The attachen at the end of the page that is link to google earth is no longer there what happend to this program.
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Support Jun 26, 2018 07:31AM PDT BatchGeo LLC Agent

Hi Donna,

While viewing the map, Right Click. Your options for exporting are there.

Please let me know if you do not see these options.

Thanks,
Tracy

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