I have been using BatchGeo for more than 2 years and simply click on the link in the email which opens my map in Internet Explorer. I have just tried to open my map today and the map doesn't load up, all I get is a link 'Download Focus and Visited Dec Centres 2016 Google Earth (KML)'. This link downloads a file which will not open. Has something changed?
It looks like all the data has been removed from your map. Does anyone else have access to your edit page?
You will need to edit your existing map or remake a brand new map.
To get your edit map link, enter your email address here: http://support.batchgeo.com/customer/portal/articles/1448934-lost-edit-link-for-maps
Please let me know if you have further questions.
Okay, great. Thanks for the update!
Can you email me a screenshot? Can you paste the URL in your mobile browser and open?
You can email me your map link to firstname.lastname@example.org.