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Unable to view maps

William Jul 22, 2016 09:01AM PDT

When I copy and paste the link that is emailed, the recipients can view on their mobile device, but not their desktop. What am I doing wrong?

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Support Jul 22, 2016 12:25PM PDT BatchGeo LLC Agent

Hi William,

There are two types of map links. There is a “Mobile Map URL” and a regular “Browser URL”.

Standard Browser URL which can be used on any device that uses a web browser such as “Google Chrome, Safarie, Internet Explorer, Firefox” can use this format: https://batchgeo.com/map/4c29238aac97816a19207bc7287bb11a

If you want the map to open up on a mobile device using the BatchGeo App, then you use this format: batchgeo://map/4c29238aac97816a19207bc7287bb11a

If still having issues, email me the map link you are having issues with.

Thanks,
Tracy

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