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cant find my location

Gary Hannay Sep 13, 2016 01:58PM PDT

I'm using batch to do a 90 job run and it isn't finding my location. If I click on the next job, my location will pop up and then disappear. Can you advise on why this has suddenly happened today for the first time and how I can get it to show my location permanently as it did prior to today?

Thanks

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Support Sep 13, 2016 02:09PM PDT BatchGeo LLC Agent

Hi Gary,

Is your GPS turned on for either the browser or BatchGeo Pro App that you are using? Let me know what type of phone or mobile device? Are you using a browser or the BatchGeo Pro iPhone/iPad App? Also, send me your map link.

Thanks,
Tracy

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christi Sep 15, 2016 04:30AM PDT
The same is happening to me
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Support Sep 15, 2016 05:59AM PDT BatchGeo LLC Agent

Hi Gary and Christi,

We pushed out a new update out a couple of days ago and there was an error. We have sent the fix to Apple App Store but will take 1 more day, possibly 2 days before the new update is ready on the App Store Site.

You could try viewing your map in your browser to see if location settings will work there.

Very sorry for the inconvenience.

Thanks,
Tracy

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