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Area Borders

Tim Wieczorek Dec 09, 2016 06:37AM PST

How do I make a border and save it on the map?

How can I save a map to a link and send it to someone to view only?

Is there a support number to call and talk in person?

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Support Dec 12, 2016 03:54PM PST BatchGeo LLC Agent

Hi Tim,

No, we do not provide border drawing on the map.

Whenever you make a map and save it, the end user can only view the map and they cannot edit the map.

http://support.batchgeo.com/customer/portal/articles/1441588-how-do-i-keep-my-map-private-or-make-it-public-

We have email support only at this time. If we can’t resolve an issue over email then we will get on the phone to assist.

Thanks,
Tracy

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Alex Gifford Sep 07, 2017 04:21AM PDT
I find annoying that I'm trying to get an issue resolved but seemingly it's impossible to actual contact customer support - my email remains unsent and is directed to previous problems forum. This is a brand new account but apparently the link to set up my account has already expired. Can you please contact me on the above email ASAP.

This is not a promising start.
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Support Sep 07, 2017 05:41AM PDT BatchGeo LLC Agent

HI Alex,

I checked your email and see your account is active and you are a user. There is a different email address as the administrator.

Email us at pro.support@batchgeo.com and we’ll be glad to help you further. I have also sent you a direct email.

Thanks,
Tracy

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Support Sep 08, 2017 02:53PM PDT BatchGeo LLC Agent

Hi Alex,

Just reaching out to you again.

Let us know if you need further assistance.

Thanks,
Tracy

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