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Mapping Support (Maps won't load/open).

Edwin Chung Nov 20, 2017 12:50PM PST

I am trying to work on some maps for a client viewing, but I cannot view any of my maps of late. I tried opening my maps in the live website view, but none of my maps work. I am able to download or export PDF views, but I need the live website view. If someone from support can contact me by phone or get back to me on this error, it would be much appreciated.

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Support Nov 20, 2017 12:57PM PST BatchGeo LLC Agent

Hi Edwin,

Yes, we are getting a few reports but seems to be regional. Can you access maps.google.com?

What State are you in?

Thanks,
Tracy

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Support Nov 20, 2017 01:13PM PST BatchGeo LLC Agent

We just pushed out an update and it should be fixed now.

Let me know if not.

Thanks,
Tracy

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Lori Chew Apr 23, 2018 05:41PM PDT
I am having the same issue. Just signed up and I can't get maps to load. Tried in both Windows Internet Explorer and Chrome. Nothing happens. Please advise. Thank you.
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Support Apr 23, 2018 07:17PM PDT BatchGeo LLC Agent

Hi Lori,

I emailed you a response to your other email. Please let me know if you pasted data from your spreadsheet and also if maps are not opening, please email me the map link so I can see what might be happening.

Thanks,
Tracy

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