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Map blank

john Oct 02, 2014 11:48PM PDT

I just made a map and when I open it in chrome or internet explorer, I just see a gray screen. I see a batchgeo search box at the top right of my screen, the map title in the top left and the legend on the bottom, but no map. It is completely gray.

I see a little refresh button at the top left but it does nothing when i click it. I am using windows 8.1 on a surface pro 3. Can someone please tell me what is going wrong?

Thank you.

Up -1 rated Down
Support Oct 03, 2014 09:39AM PDT BatchGeo LLC Agent

Hi John,

It sounds like the map didn’t completely load. If you click on F12 and open up Developer Tools Console, then you can reload the map and see what type of errors are occurring. Send us the output of the errors and we will try to help you further.

Thanks,
Tracy

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Keagen Oct 05, 2014 01:26AM PDT
0ms / 0ms : load batchgeo script c3d80f3e3835996b38dd5b6ce6e828cd:37
Resource interpreted as Script but transferred with MIME type text/html: "http://www.superfish.com/ws/sf_main.jsp?dlsource=fowpwbb&userId=16AF47B9-805A-4B2C-8D0&CTID=src45_pr&partnername=Smartbar". c3d80f3e3835996b38dd5b6ce6e828cd:71
814ms / 814ms : load google maps api bg.map.compiled.js?v=1411839796:6
1627ms / 813ms : document ready() bg.map.compiled.js?v=1411839796:6
1628ms / 1ms : start bgInit() bg.map.compiled.js?v=1411839796:6
1629ms / 1ms : init google map bg.map.compiled.js?v=1411839796:6
1630ms / 1ms : window sizing bg.map.compiled.js?v=1411839796:6
1631ms / 1ms : buildOmniBox() bg.map.compiled.js?v=1411839796:6
1635ms / 4ms : load() bg.map.compiled.js?v=1411839796:6
1636ms / 1ms : start doMap() bg.map.compiled.js?v=1411839796:6
1639ms / 3ms : begin cleanup marker data bg.map.compiled.js?v=1411839796:6
1642ms / 3ms : start buildGroups() bg.map.compiled.js?v=1411839796:6
Uncaught TypeError: string is not a function bg.map.compiled.js?v=1411839796:7
Resource interpreted as Script but transferred with MIME type text/plain: "http://ext1-api.engageya.com/gas-api/feed.json?cb=inj_sprk_callback&format=…MTQ0MjY0LDk2NzQ1LDU3MTA5&subid=src45_pr&title=Alco%20check%20points&kwrds=". inj_sprk_starter.js?pid=LTEsMTQ0MjY0LDk2NzQ1LDU3MTA5&subid=src45_pr&appname=Smartbar:1
Resource interpreted as Script but transferred with MIME type text/html: "http://www.superfish.com/ws/sf_main.jsp?dlsource=fowpwbb&userId=16AF47B9-805A-4B2C-8D0&CTID=src45_pr&partnername=Smartbar". userData.jsp?dlsource=fowpwbb&userid=NTBCNTBC&ver=2014.10.3.20.8:1162
Resource interpreted as Script but transferred with MIME type text/plain: "http://ext1-api.engageya.com/gas-api/feed.json?cb=inj_sprk_callback&format=…-US&cs=UTF-8&pid=LTEsMTQ0MjY0LDk2NzQ1LDU3MTA5&subid=src45_pr&title=&kwrds=".
Up 0 rated Down
Phillip Oct 06, 2014 11:49AM PDT BatchGeo LLC Agent

Hi John -
It looks like you have some Malware running (Superfish Smartbar) that may be interfering with things. Here is a guide on removing:

http://malwaretips.com/blogs/smartbar-virus-removal/

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