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Multiple people at 1 location

Dan Dec 18, 2014 11:27AM PST

On my laptop I have no problem seeing multiple people at one location, it will say 1 of 10 and I can scroll through them. My problem is whenever I use it on my iPhone that I cannot see the overlapping individuals at the same address. Any advice?

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Support Dec 18, 2014 01:58PM PST BatchGeo LLC Agent

Hi Dan,

On the iPhone you have to tap the marker to see the other people at that location.

Thanks,
Tracy

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Pat Nov 04, 2015 03:09PM PST
Tapping allows you to see one more Person at the same address, what abou when 5 or 6 different contacts at same address?

Thanks
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Support Nov 04, 2015 08:11PM PST BatchGeo LLC Agent

Hi Pat,

I would need to see your map specifically to see how you have your map set up. If you don’t want to share here you can email me at support@batchgeo.com.

Thanks,
Tracy

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suzanne wilson Sep 02, 2016 03:48PM PDT
I have the same problem, more than one person at the address, I'm tapping but it shows only one person. This works fine on the website (you can swipe through to see each person at the address). Any solution?
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Support Sep 06, 2016 01:25PM PDT BatchGeo LLC Agent

Hi Suzanne,

Can you send us your map link and reference the specific location you are having issues with. You can email us at support@batchgeo.com. Are you using the browser version on your phone or are you using the BatchGeo App?

Thanks,
Tracy

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