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User not sent an Invitation Email

Thomas Oct 13, 2016 04:07PM PDT

Hi Community & BatchGeo,

I have created a user in BatchGeo as usual, which in return should send an email to that user. Unfortunately that user is not getting any emails at all & i checked the email server log & no emails are coming in from @batchgeo.com. I even tried dropping & re-creating him for several times - still no luck. I even tried the forget password option as well.

Can you please assist me in this matter & i would really appreciate any help.

Thank You

Thomas

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Support Oct 13, 2016 10:12PM PDT BatchGeo LLC Agent

Hi Thomas,

Sorry for the delay. I see this email was getting dropped

Oct 12, 2016 6:21:35 PM
550 5.1.1 <navina.bilimoria@medicaldirector.com>… User unknown

I have deleted the drop from our email server, so you can try again.

Please let me know if you have further questions.

Thank you,
Tracy

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d8785c917e56b1b726cd4784c7d24b51@batchgeo.desk-mail.com
http://assets3.desk.com/
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