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Map Won't Load

Cesar Sep 06, 2017 10:02AM PDT

Map won't load. BatchGeo shows as it is still processing but it's actually not, and the map won't load at all. If I stop the geocoder, it will give me a blank map.

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Mike Sep 06, 2017 10:05AM PDT
same is happening to me.... and i have a deadline!!!!!!!!!!!!!! help!!!!!!!!!!1
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Support Sep 06, 2017 10:06AM PDT BatchGeo LLC Agent

Hi Cesar and Mike,

We are looking into this. Can you try and click your Shift Key and your Browser Refresh Button and test a small map to see if it works. Also, let me know what browser you are using.

Thanks,
Tracy

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Mike Sep 06, 2017 10:08AM PDT
i'm using chrome. but was just using edge prior to this happening. saw chrome was recommended.
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Cesar Sep 06, 2017 10:15AM PDT
Hi Tracy,
Thanks for your quick reply. I used the Shift Key and Browser Refresh Button but it didn't work. I tested with a small map (9 entries). I also cleared my Cashed Files.
Using Google Chrome (OS also Chrome).
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Mike Sep 06, 2017 10:28AM PDT
Tried a smaller map segment. no luck. tried shift/refresh button and no luck. still using chrome.
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Support Sep 06, 2017 10:33AM PDT BatchGeo LLC Agent

Thank you, we are working on it now and will get back to you when it is fixed.

Thanks,
Tracy

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Cindy Sep 06, 2017 10:42AM PDT
SAME! Geocoder freezes. Add me to list of folks having same issue. Working on a project. Not cool.
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Support Sep 06, 2017 10:58AM PDT BatchGeo LLC Agent

This should be fixed now. Please click Shift Key and Browser Refresh Button.

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Cesar Sep 06, 2017 11:05AM PDT
It's working now.
Thanks!!
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Support Sep 06, 2017 11:11AM PDT BatchGeo LLC Agent

Great, thanks for the update and sorry for the inconvenience.

Tracy

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Cesar Balduino Ciampi Sep 06, 2017 11:29AM PDT
You are welcome.
The only thing now is that Geocoder doesn't show which locations were not found anymore. Is it part of the same problem?
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Support Sep 06, 2017 11:42AM PDT BatchGeo LLC Agent

Hello Cesar!

We had an issue with one of our geocoding servers and have a temporary fix in place.

Please clear your cache. Verify that you cleared your browser cache, closed your browser and then restarted your browser.

Please let me know if your map making isn’t back to normal including “locations not found”.

Thanks,
Tracy

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