Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Mapping Support (Maps won't load/open).

Edwin Chung Nov 20, 2017 12:50PM PST

I am trying to work on some maps for a client viewing, but I cannot view any of my maps of late. I tried opening my maps in the live website view, but none of my maps work. I am able to download or export PDF views, but I need the live website view. If someone from support can contact me by phone or get back to me on this error, it would be much appreciated.

Up 0 rated Down
Support Nov 20, 2017 12:57PM PST BatchGeo LLC Agent

Hi Edwin,

Yes, we are getting a few reports but seems to be regional. Can you access maps.google.com?

What State are you in?

Thanks,
Tracy

Up 0 rated Down
Support Nov 20, 2017 01:13PM PST BatchGeo LLC Agent

We just pushed out an update and it should be fixed now.

Let me know if not.

Thanks,
Tracy

Up 0 rated Down
Lori Chew Apr 23, 2018 05:41PM PDT
I am having the same issue. Just signed up and I can't get maps to load. Tried in both Windows Internet Explorer and Chrome. Nothing happens. Please advise. Thank you.
Up 0 rated Down
Support Apr 23, 2018 07:17PM PDT BatchGeo LLC Agent

Hi Lori,

I emailed you a response to your other email. Please let me know if you pasted data from your spreadsheet and also if maps are not opening, please email me the map link so I can see what might be happening.

Thanks,
Tracy

Up 0 rated Down
Rick Jun 20, 2018 09:24AM PDT
I get maps emailed to me but neither of them will open. When I click on the link it only opens app but won’t show the map
Up 0 rated Down
Support Jun 22, 2018 08:22AM PDT BatchGeo LLC Agent

Hi Rick,

What kind of device are you using? Desktop or mobile?

Can you email me your map links and also let me know what browser you are using. support@batchgeo.com

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
d8785c917e56b1b726cd4784c7d24b51@batchgeo.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete