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Smart Phone issue

Thomas Marshall Nov 29, 2017 08:59AM PST

We have noticed the data is inconsistent between usage on our PC vs. our smart phones. This wasn’t always the case, but recently we noticed when you open the map on your smart phone and click on a flag it does not provide all the details in the location, most importantly the summary section.

Is there a setting I can adjust?

It works fine on a PC (and even a tablet). However, the data is coming up on a smart phone. You only get the street address.

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Support Nov 29, 2017 10:14AM PST BatchGeo LLC Agent

Hi Thomas,

What type of smart phone do you have? When you click on the marker, the data opens just the title and address. Then tap that area to get the rest of the info. Is that working for you?

Let us know.


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Thomas Marshall Nov 29, 2017 10:38AM PST
Thanks, that worked. Is that a new feature? I don't remember see that format prior?
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Support Nov 30, 2017 06:10AM PST BatchGeo LLC Agent

Yes it is.

Please let me know if you have further questions.

Thank you,

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