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Users denied access

Daniel Kreykes Jul 18, 2016 02:44PM PDT

I have created a map as a BatchGeo Pro and selected it to be shared with My Subscription Users. They all received login credentials after I added them as users. They are now having trouble logging in, and the map link says Access Denied. Any idea as to why these accounts are having difficulty with access?

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Support Jul 19, 2016 10:47AM PDT BatchGeo LLC Agent

Hi Daniel,

If you make maps and save as “My Subscription Users”, then they have to be logged in to view map.

Let me know the specific email addresses for people having issues logging in. The users should get an email with their login info. They also need to verify their email address by clicking on the link inside the email.

Email me at


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