Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Users denied access

Daniel Kreykes Jul 18, 2016 02:44PM PDT

I have created a map as a BatchGeo Pro and selected it to be shared with My Subscription Users. They all received login credentials after I added them as users. They are now having trouble logging in, and the map link says Access Denied. Any idea as to why these accounts are having difficulty with access?

Up 1 rated Down
Support Jul 19, 2016 10:47AM PDT BatchGeo LLC Agent

Hi Daniel,

If you make maps and save as “My Subscription Users”, then they have to be logged in to view map.

Let me know the specific email addresses for people having issues logging in. The users should get an email with their login info. They also need to verify their email address by clicking on the link inside the email.

Email me at pro.support@batchgeo.com.

Thanks,
Tracy

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
d8785c917e56b1b726cd4784c7d24b51@batchgeo.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete