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Map appears blank

Turner Apr 06, 2018 06:27AM PDT

Hi there,

I am linking to a BatchGeo map from my website, but when clicking the BatchGeo link, a gray page appears rather than the map that previously appeared. The link can be found on the page below by clicking the words "pick-up location":

And here's a link to the BatchGeo map:

Can you please help?



Up 1 rated Down
Support Apr 09, 2018 06:54AM PDT BatchGeo LLC Agent

Hi Turner,

Has your map always only had one location on the map? When did it stop working for you?


Up 0 rated Down
Turner Apr 10, 2018 09:14AM PDT
Yes, the map has always had just one location. I'm not sure exactly when it stopped working, but a customer of ours emailed us stating that the map appeared gray. I posted my initial question here shortly thereafter.

On a separate note, even when I try to re-create a new map with the same information, the map appears blank. Maybe it has something to do with the Excel file I'm using or the information I have listed in the file?
Up 1 rated Down
Support Apr 10, 2018 09:37AM PDT BatchGeo LLC Agent

Hi Turner,

We have it on our list of things to be fixed. I don’t have an ETA at the moment. You can put another address on the map for now so it will appear, you could just use the exact same address and information. They will just be stacked but exactly the same so people don’t miss anything.


Up 0 rated Down
Turner Apr 10, 2018 01:40PM PDT
That seemed to do the trick! Thanks so much for the tip and the quick responses!
Up 0 rated Down
Support Apr 10, 2018 03:00PM PDT BatchGeo LLC Agent

Great, glad that works for you.

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