Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

User has not received an Invitation Email

Jitender Munjal Apr 04, 2019 02:35PM PDT

I have created two users but they have not received invitation email. Is that possible I can set up the password for them. Please advise.

Up 0 rated Down
Support Apr 04, 2019 03:00PM PDT BatchGeo LLC Agent

Hi Jitender,

The new users must click on the link inside they received from us in their email to verify to get access.

So, you could probably set their password, but they won’t be able to view maps until their email is verified.

Please triple check your Junk, Spam and Quarantine Folders.

Emails come from admin@batchgeo.com and noreply@batchgeo.com. Please add to your whitelist.

Sometimes they get stuck in there even after you have successfully received emails from us in the past.

If you can provide me their specific emails I can verify there aren’t any blocks or bounces happening in our email system.

Let us know.

Thanks,
Tracy

Up 0 rated Down
Jitender Apr 17, 2019 03:00PM PDT
here is the email id ​claudioc@kenyaair.net

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
d8785c917e56b1b726cd4784c7d24b51@batchgeo.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete