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How do I cancel?

Tracy Feb 13, 2014 02:57PM PST

I love BatchGeo but I need to cancel. How do I do that?

17 Community Answers

Best Answer
Phillip Feb 13, 2014 08:16PM PST

Log in to batchgeo and then access this URL:

https://batchgeo.com/admin/subscription/

Choose “Cancel Subscription” from the bottom of the screen. You should receive a confirmation email within a few minutes.

View in conversation


Up -10 rated Down
Phillip Best Answer Feb 13, 2014 08:16PM PST BatchGeo LLC Agent

Log in to batchgeo and then access this URL:

https://batchgeo.com/admin/subscription/

Choose “Cancel Subscription” from the bottom of the screen. You should receive a confirmation email within a few minutes.

Up -1 rated Down
Support Apr 27, 2015 08:25AM PDT BatchGeo LLC Agent

Log in to batchgeo and then access this URL:

https://batchgeo.com/admin/subscription/

Choose “Cancel Subscription” from the bottom of the screen. You should receive a confirmation email within a few minutes.

Up 0 rated Down
craig talkington Oct 03, 2015 05:00AM PDT
please cancel
Up 0 rated Down
Tani Rintaro Oct 29, 2015 06:03AM PDT
I Want to cancel a Contract BatchGEO service.
Plese tell me how to cancel a Contract.
Up 0 rated Down
Support Oct 29, 2015 07:52AM PDT BatchGeo LLC Agent

Hi Tani,

Log in to batchgeo and then access this URL:

https://batchgeo.com/admin/subscription/

Choose “Cancel Subscription” from the bottom of the screen. You should receive a confirmation email within a few minutes.

Up 0 rated Down
Keiko.Yamagishi Feb 14, 2017 11:48PM PST
I followed the above suggestion, however, I could not enter the site.
Up 0 rated Down
Support Feb 15, 2017 06:44AM PST BatchGeo LLC Agent

Hi Keiko,

Looks like you got it cancelled.

Please let me know if you have further questions.

Thank you,
Tracy

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Alan Ireland Apr 01, 2017 10:16AM PDT
I tried the links in the community forum (https://batchgeo.com/admin/subscription/) but the page comes up blank.

Also, I do not see a "Cancel Subscription" link at the bottom of any page.

Any advice?
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Amy Jun 12, 2017 11:23AM PDT
We're having the same problem - cannot cancel & most links leading to contact information are not working either.
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Support Jun 12, 2017 11:25AM PDT BatchGeo LLC Agent

Hi Amy,

I responded to your other email and you are all cancelled now. I logged in as you and was able to cancel from your account.

Please let me know if you have further questions.

Thank you,
Tracy

Up 0 rated Down
Angela Sep 14, 2017 04:52AM PDT
Hello,

I also tried the links in the community Forum but the page comes up blank. So I do not see the "Cancel Subscription" link at the bottom of any page. Could you help me?

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Support Sep 14, 2017 09:24AM PDT BatchGeo LLC Agent

Hi Angela,

Your account administrator is someone else. The administrator is the only person who can cancel an account. I have sent you an email with this information and next steps.

Thanks,
Tracy

Up 0 rated Down
Christyn Dec 27, 2017 10:50AM PST
I'm having the same problem - cannot cancel.
Up 0 rated Down
Support Dec 27, 2017 11:25AM PST BatchGeo LLC Agent

Hi Christyn,

You have to login as the administrator for the account. The first name of the administrator is Damon. They are the only ones who can login and cancel. If you need further assistance please email us at support@batchgeo.com.

Thanks,
Tracy

Up 0 rated Down
Carmen Norris Jan 27, 2018 04:51PM PST
I need to cancel and I cannot even sign in, It keeps saying it does not have my email address on record. However it has been charging my Credit Card for the past 6 month without any problem.
Up 0 rated Down
Kham Thongvanh Jun 06, 2018 02:26PM PDT
I have the app on my phone but my password is not working. Can you send me a new one?
Thanks,
Kham
Up 0 rated Down
Support Jun 06, 2018 02:50PM PDT BatchGeo LLC Agent

Hi Kham,

Sending you a private email.

Thanks,
Tracy

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