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Firefox NOK but other browsers are working fine.

Marc May 31, 2017 01:30AM PDT

I have built a map and embedded it in a webpage. The result is perfect in Chrome and I E but the map area stays grey and empty in Firefox. Is there any way to fix this or is this just a problem that Firefox is generating? Thanks.

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Support Jun 02, 2017 06:25PM PDT BatchGeo LLC Agent

We are not getting any other reports of this. Is this still occurring?

Please send me the link to your webpage here or at

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Patrick Jul 18, 2017 03:02AM PDT
Same thing, no ok in Firefox but ok in Chrome :
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Support Jul 18, 2017 07:58AM PDT BatchGeo LLC Agent

Hi Patrick,

I just opened your map link in Firefox and it opened ok. Are you still having issues? If not, let me know what version of firefox? Let me know specifically what happens when you try to open your page in firefox.


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Patrick Jul 19, 2017 03:30AM PDT
Hi Tracy,

it's still the same, my version is 54.0.1 (Windows 8.1).
I see only the ads and not the map.
In my console i have different js errors, 1 in your and 2 in the kwanko-sdk scripts
as screen print here :

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Support Jul 25, 2017 02:59PM PDT BatchGeo LLC Agent

Hi Marc,

Are you still having an issue? We are able to open fine in Firefox on our end and I haven’t been able to have anyone take a second look at your embedded map.


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